Refund Policy

At Oil Spring, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we offer the following refund policy:

1. Eligibility for Refunds

• We accept returns and offer refunds within 30 days from the date of purchase.
• The product must be unused, unopened, and in its original condition, with all packaging intact.
• Certain products, such as opened or used cosmetics, cannot be returned due to hygiene and safety reasons. These products are marked as non-returnable on their product pages.

2. How to Request a Refund

• To request a refund, please email us at info@oil-spring.com with your order number and details about the product(s) you wish to return.
• Once your request is received, we will provide you with further instructions on how to return your item(s).

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the product was damaged or incorrect.
• We recommend using a trackable shipping service for returns to ensure your package is safely returned to us.
• Please ensure the item is securely packaged to avoid damage during transit.

4. Refund Process

• Once we receive the returned item(s) and verify that they meet the conditions of our return policy, we will process your refund.
• Refunds will be issued to the original payment method. Depending on your bank or credit card provider, it may take 5-10 business days for the refund to appear in your account.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or full refund, along with the return shipping costs covered by us.

6. Non-Refundable Items

• The following items are non-refundable:
  • Opened or used products
  • Gift cards
  • Specially marked non-returnable items

7. Contact Us If you have any questions or need assistance regarding a refund, please don’t hesitate to reach out to us at info@oil-spring.com.